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Aetna RX Home Delivery Major Failure!

My test strips woes of the last month or so have been well documented between my blog and Twitter.  The CVS fiasco being the worst part of it.  The chapter has ended, but it seems that the book is continuing.  Let me explain.

I contacted Aetna RX Home Delivery because I have to use them because of the insurance that I have.  I contacted them on Tuesday April 13 and gave them my credit card number to ship my testing strips.  I explained that I would need them by Friday, so I will pay the additional $20 to ship them overnight to me.  I hear nothing on Wednesday, nothing on Thursday and nothing on Friday.  I called them back and asked if the supplies had shipped yet, and they said no, the order hasn’t even processed.  Well that right now makes me feel good that I needed them rushed and 3 days later the order hasn’t processed.

Since I was leaving to go up north, I had the address changed to my PA address.  Well Thursday of the next week, after I came home from New York, my strips still weren’t there so I called Aetna once again.  They proceeded to tell me that the strips were already delivered, to my Florida address.  By this time I am pissed because I explained that I needed them in PA.  The customer service rep agreed with me that it was Aetna’s fault because she saw the notes in the system.  I asked them to overnight the strips to me in PA and when I got to Florida I would send back the other box.  She said that I couldn’t return them and if they did reship them since it was their fault,  that I would still have to pay the copay of $90 for them.  That is when I lost it.  Why would I have to pay for a whole other shipment and not be able to return something because you made a mistake?  That makes no sense to me what so ever!

I didn’t hear anything back from them on Friday or Saturday, so I had to call them again this morning.  They still haven’t shipped out the re-order they said they were still reviewing the case.  I told them that there is no reason to review the case because I am no longer in PA, so that rush delivery is no longer needed, but I’m glad that my emergency means 4 days to them.  I finally received my strips, but I wanted my $20 refunded back for the overnight shipping because they shipped them to the wrong address and they just sat in my FL mailbox for a week, so why should I pay for overnight shipping?

I was told that customer service can’t do anything about it, but document it, and it is up to the reship department to make the decision on whether I will receive my $20 back for overnight shipping.  I don’t know what kind of investigation is needed, you charged me for something that you did not provide, so give me my damn money back!

Aetna RX Home Delivery, you have just made the list.  You can join CVS in customer service hell!

Fired Up Friday – High Cost of Diabetes Test Strips

This week’s edition of Fired Up Friday is something that I know fires up everybody.  The high cost of diabetes testing strips.  Supplies in general are expensive, but I’m just trying to focus on the strips themselves because I think we use more of these than any other supplies.  Do a quick search for “cost of diabetic test strips” or “how much does it cost to make diabetes test strips” and look at the results.  Here is a screen shot from one of those searches and I am amazed by what I find.

What did you see?  Did you see anything that actually tells me how much it costs to make a test strip?  I didn’t see anything.  So, I am not going to speak and argue about things that are not fact.  So a fact is, I don’t know exactly how much it costs to make a test strip.  From the automation process of it, I would say that it can’t cost anymore then, let’s say, $0.05 to make one strip.  If this is the case, then why does one box of 100 strips at a retail pharmacy cost on average, $100?  That is $1 per strip.  That is a 95% profit.  What business has a 95% profit, seriously?

To the manufacturers, you have made enough money off of us already.  It’s not like we are going anywhere anytime soon, we are still going to use your products.  Let’s look at the economics behind it, and let’s take a look at a dollar store.  How can a dollar store make money by selling things for $1 that even Wal-Mart sells for $5.00?  Easily, the quantity they sell, (there are other reasons as well, such as being bulk and buying short dated).  They can sell 5 things at $1, and Wal-Mart sells 1 at $5, they both make the same amount of money essentially.  So how can diabetes manufacturers work like this?

This is very simple.  Cut your prices in half and you will sell twice as more.  A lot of people have switched from using the top brands to a cheaper brand because the strips are 50-60% cheaper, and they work pretty much the same way.  I’ve used just about every meter out there and they give me the same results, so get off your high horse, especially that “One” company that thinks everything they “Touch” is gold!  Not that I am pointing anybody out or anything.  Not like they will read the “Life” of a diabetic and “Scan” this blog to read what people have to say.  Get over yourself!

Moving on.  Testing yourself and seeing good results is an addiction.  It really is.  When I am trying to manage my sugar the best, I test 12-16 times a day.  So what does this mean?  It means that I will buy twice the amount of boxes of strips if the prices were cut in half.  I would continue to spend the same amount of money, and I wouldn’t go and buy a cheaper brand, I would stick with your top name brand.  By you not cutting your prices, you are losing business.  Do you not see that?  I think a lot of these big shots at the top manufacturers were too hung over or stoned to go to their Economics 101 class in college.

I dare to see a top manufacturer cut your prices in half, go $0.30 per strip.  I know it would make me want to use the product, and I know I’m not the only one to think so.  I can bet that your company’s new price structure would be the hot topic of the diabetic community.  But are you listening?  Are you out there Freestyle?  Hello Bayer? Those arrogant guys, you there too, or you too busy golfing and playing polo somewhere?  I know Roche has brought the diabetic community before and plans on doing it again this year at Children with Diabetes, but not too sure about the others.

Show me some goodwill on your end, and I show you a customer for life!

I’ll be here waiting for your next move, but I won’t be holding my breathe.

What say you?