MMM….Insulin

Posted by Chris on Oct 23, 2009 in Endo Appointment, Insurance | 1 comment

MMM….Insulin. That’s what I said to myself today around 10:00 a.m. when a co-worker came up to my desk and said, there’s a package downstairs for you. I was starting to get extremely nervous because about 20 minutes before that, my pump beeped and said “Low Reservoir” and I was completely out of insulin. I am supposed to get a phone call when my insulin is shipped, but I never received a phone call, so I was really worried because it was Friday and I knew it wouldn’t be delivered on the weekend. I finally received that call about 3 hours after the insulin was delivered, what good was that?

Once that new shipment of insulin came I took out 1 vial to let it settle to room temperature because I knew I would need to re-fill it soon. I think we all know that cold insulin does not feel good at all. I can remember the first time I took cold insulin, it was through an insulin pen, it burned like crazy. I felt like somebody took a lighter and just put it up to my skin. Never did that ever again. Now, into the problem that I have with my insulin company.

I have never seen a company so…ridiculous…for a lack of words. It is the mail order company that my insurance requires me to use for my mail order services. Last Friday I filled out the order form and faxed it in and faxed in the prescription that my doctor had just written out for me. Not good enough for them because the prescription has to come directly from the doctor. So, I called the doctor’s office and they then faxed it over to them. Nope, still not good enough. I have to fill out the order form myself, with my insurance information, billing, shipping, all the good stuff. Then I have to fax that form to my doctor, who then has to fill out the prescription on that piece of paper, so it can’t be a separate prescription, it has to be hand-written onto that sheet. Then finally my doctor’s office can fax it over. So this took up until Monday to finally complete. Then once they receive it, it takes 24-48 hours to enter the order into the system (I don’t know how it can take that long). Once the order is in the system it takes 3-5 business to process the order (once again, no idea how it takes that long), but oh don’t worry they ship it overnight for free. Well you freakin should for taking a damn week to process it!

Well, as you see here, my insulin is in my possession, finally, and I am very happy to see it here. Time to now put it into the fridge and let it stay there until I need it. Luckily I won’t have to go through this in December when I re-order because the prescription will be on file.

Well, it’s 8:00 p.m. Friday night, I need to go. Good news today, my LLC finally went through, official company name is “CSI Marketing Solutions, LLC”